Privacy Policy

1. About This Policy

RiverwoodStore respects the privacy of visitors and customers.

This Privacy Policy explains how information may be collected, used, shared, and protected when you visit riverwoodstore.com, browse products, place an order, create an account, submit a form, or contact customer service.

2. Information You Provide to Us

Depending on how you interact with RiverwoodStore, we may collect information such as:

  • Name
  • Email address
  • Phone number
  • Shipping address
  • Billing information
  • Order details
  • Account information
  • Customer service messages
  • Information submitted through website forms

When you contact us regarding an order, we may also receive information such as your order number and photographs related to a product or delivery issue.

3. Information Collected Through Website Use

Certain technical and usage information may be collected automatically when you use our website.

This may include:

  • IP address
  • Browser type
  • Device information
  • Approximate location
  • Pages visited
  • Products viewed
  • Website interactions
  • Referral source
  • Cookie information
  • Similar technical identifiers

4. How We Use Information

We may use information collected through RiverwoodStore to:

  • Process and fulfill orders
  • Provide order confirmations
  • Arrange shipping and tracking
  • Respond to customer service requests
  • Manage returns, exchanges, and refunds
  • Maintain customer accounts
  • Improve website functionality
  • Understand website usage
  • Maintain transaction and website security
  • Detect or prevent fraud
  • Send marketing communications when requested
  • Measure marketing or advertising performance where applicable
  • Meet legal or regulatory requirements

5. Payments

Payments made through RiverwoodStore are processed using third-party payment providers.

These providers may process payment card and billing information according to their own privacy and security practices.

RiverwoodStore may receive transaction-related information necessary to confirm, manage, or support an order.

6. Cookies and Tracking Technologies

RiverwoodStore may use cookies, pixels, tags, and similar technologies to support website operation and understand how visitors interact with our store.

These technologies may be used for purposes such as:

  • Shopping cart functions
  • Remembering website preferences
  • Website analytics
  • Performance measurement
  • Security and fraud prevention
  • Advertising measurement
  • Understanding product and page interactions

You may manage or disable cookies through your browser settings.

Some website functions may not work as intended if certain cookies are disabled.

7. Analytics and Advertising Services

Where enabled on riverwoodstore.com, we may use third-party analytics or advertising services to understand website activity and measure marketing performance.

These may include services provided by partners such as Meta and AppLovin, where actually implemented on our website.

Information processed through these technologies may include:

  • Page views
  • Product interactions
  • Checkout or purchase events
  • Device and browser information
  • IP address
  • Advertising or cookie identifiers
  • Campaign or referral information

Third-party providers may process information according to their own privacy policies and applicable law.

8. Service Providers

We may provide information to third parties when reasonably necessary to operate RiverwoodStore.

These service providers may include:

  • Payment processors
  • Shipping and logistics providers
  • Website hosting providers
  • Technology providers
  • Customer service systems
  • Analytics providers
  • Advertising providers
  • Security or fraud prevention services

We do not sell personal information in exchange for money.

Depending on applicable U.S. state privacy laws, some advertising-related disclosures may be treated as a “sale,” “sharing,” or targeted advertising.

9. Order Fulfillment

To fulfill an order, we may provide information such as your name, delivery address, telephone number, and order details to shipping or logistics providers.

This information is used as necessary to process and deliver the shipment.

10. Data Protection

We use reasonable administrative and technical measures designed to help protect personal information from unauthorized access, alteration, disclosure, or misuse.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

11. Marketing Messages

If you choose to receive marketing communications, we may send information relating to RiverwoodStore products, new designs, or store updates.

You may unsubscribe using the option provided in marketing communications.

Order confirmations, shipping notices, and other service-related messages may still be sent when necessary.

12. Your Privacy Rights

Depending on where you live, applicable laws may provide certain rights regarding your personal information.

These may include rights to:

  • Request access to certain personal information
  • Request correction of inaccurate information
  • Request deletion of certain information
  • Ask how personal information is used
  • Opt out of certain advertising-related processing where applicable

To submit a privacy request, please contact:

Email:
service@riverwoodstore.com

We may need to verify your identity before completing certain requests.

13. Third-Party Links

RiverwoodStore may include links to independent third-party websites or services.

Those websites may have separate privacy policies and practices.

We are not responsible for the privacy practices of independently operated third-party websites.

14. Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes in our services, technology, business practices, or applicable requirements.

The latest version will be published on this page with a revised effective date.

15. Privacy & Business Contact

For privacy-related questions, please contact:

Brand:
RiverwoodStore

Website:
riverwoodstore.com

Email:
service@riverwoodstore.com

Phone:
+1 2053506188

Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)

This website is operated by:
Hangzhou Chuanliudongke Technology Co., Ltd.

Registered Address:
Room B304, Unit 201, Building 1, Yangliujun Garden District 1, Shangcheng District, Hangzhou City, Zhejiang Province, China

Business License Entity:
Hangzhou Chuanliudongke Technology Co., Ltd.