Contact Us

Have a question about a RiverwoodStore product or need assistance with an existing order?

Our customer service team can help with product information, orders, shipping, tracking, returns, refunds, and delivery issues.

For order-related requests, please include your order number and a brief description of the issue.

Customer Service

Email:
service@riverwoodstore.com

Phone:
+1 2053506188

Service Hours:
Monday – Friday, 9:00 AM – 6:00 PM (EST)

Response Time:
We aim to respond to customer inquiries within 24 hours on business days.

Support Topics

You may contact us regarding:

  • Acrylic suncatcher product information
  • Materials and dimensions
  • Order changes or cancellations
  • Shipping and tracking
  • Delivery delays
  • Missing packages
  • Returns and exchanges
  • Refunds
  • Damaged, defective, or incorrect items

For damaged or incorrect products, please include clear photos when contacting us.

Corporate Information

Brand:
RiverwoodStore

Official Website:
riverwoodstore.com

This website is operated by:
Hangzhou Chuanliudongke Technology Co., Ltd.

Registered Address:
Room B304, Unit 201, Building 1, Yangliujun Garden District 1, Shangcheng District, Hangzhou City, Zhejiang Province, China

Business License Entity:
Hangzhou Chuanliudongke Technology Co., Ltd.

Please use the customer service contact information above for order and product assistance.